Pitney Bowes RISO ComColor Printer - Manual (Page 35)

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ComColor Series Troubleshooting Guide 01
Troubleshooting the Copy Mode
This section describes how to troubleshoot problems related to copy mode.
Problem Possible Cause and Action to Take
The original loaded in the ADF is not fed
properly. A small original is loaded in the ADF.
The minimum size of the original that can be loaded in the ADF is 100
mm
× 148 mm (3 15/16" × 5 13/16"). If the original is too small, it may not
be fed properly from the ADF, causing a paper jam. Load originals
smaller than 100 mm
× 148 mm (3 15/16" × 5 13/16") on the platen glass.
Even though the size of the original is appropriate,
depending on its thickness, type or other characteristics, it
may not be scanned with the ADF. For details, see "Usable
Originals" in the "Basic Guide".
No paper is fed. / Multiple sheets of paper
are fed. / The back of a card is turned
outward. For the cause and action to take, see "No paper is fed. / Multiple sheets
of paper are being fed. / The back of a card is turned outward." (p. 2-8)
for details.
A multiple feeding error occurs although
multiple feeding was not performed, or
multiple feeding errors occur frequently. Dark colored paper or paper printed on one side are used.
When using paper printed on the back or paper with a dark base color,
the machine may incorrectly detect this type of paper as though multiple
sheets of paper are being fed. In this case, set [D-Feed Check] to [OFF].
⇒ Copy mode screen X [Basic] X [Feed tray] X select the feed tray X
[Details] X [Paper type] X set [D-Feed Check] to [OFF]
Copied data is light or faded. The original image is light, or the [Scanning level] setting of the
copy configured for light copying.
Configure the [Scanning level] setting for copying according to the
original.
⇒ Copy mode screen X [Basic] X [Scanning level]
The [Paper type] setting has not been correctly configured for the
type of paper loaded on the standard tray or in the tray.
Correctly configure the paper type.
⇒ Copy mode screen X [Basic] X [Feed tray] X select the feed tray X
[Details] X [Paper type]
The ink heads are clogged.
To unclog the ink head, perform head cleaning.
⇒ Copy mode screen X [Functions] X [Head cleaning] X
[Normal cleaning]
If this does not fix the problem, perform [Strong cleaning].