Pitney Bowes RISO ComColor Printer - Manual (Page 14)

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ComColor Series Troubleshooting Guide 01
<X00-000>Paper Jams
These error messages are displayed when there is a paper jam.
The High capacity stacker has
an error. Press RESET key or
Reboot by press the Sub Power key.
If recovery has failed,
call service. An error occurred in the high capacity stacker.
Press the [Reset] key on the operation panel. If the system does not recover,
press the [Sub power] key to turn off the power and then on again. If either of
the two recovery operations above does not help solve your error, contact
your dealer (or authorized service representative). Mention the error code
displayed on the touch panel at that time.
The Offset stapler (staple unit in Offset
stapler) has an error.
Press RESET key or
Reboot by press the Sub Power key.
If recovery has failed, call service. An error occurred on the face down offset stapler (or staple unit).
Press the [Reset] key on the operation panel. If the system does not recover,
press the [Sub power] key to turn off the power and then on again.
If either of the two recovery operations above does not help solve your error,
contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.
The scanner has an error.
Press RESET key or
Reboot by press the Sub Power key.
If recovery has failed,
call service. An error occurred in the scanner.
Press the [Reset] key on the operation panel. If the system does not recover,
press the [Sub power] key to turn off the power and then on again.
If either of the two recovery operations above does not help solve your error,
contact your dealer (or authorized service representative). Mention the error
code displayed on the touch panel at that time.
The scanner setting has not
been completed.
Call service.
(The lock not yet released.) The scanner is not correctly connected. Contact your dealer (or authorized
service representative). Mention the error code displayed on the touch panel
at that time.
The scanner settings are
not realized properly.
Call service.
Message Action to Take
An original has jammed in the
scanner. Open the ADF cover and
remove the jammed original. Paper is jammed in the scanner.
Open the ADF (original cover) cover and remove the paper jammed in the
ADF.
Paper has been possibly double fed.
Check the printed sheets. No sheets or multiple sheets of paper are being fed on the standard tray.
Press [Close] on the touch panel, and check the standard tray and original.
Paper has been possibly misfed.
Check the paper-feed tray. No sheets or multiple sheets of paper are being fed on the standard tray.
Press [Close] on the touch panel, and check the standard tray.
Paper has jammed. A button appears in
the jammed location.
Touch the button to view the removal
method. Paper is jammed inside the machine or multifunction finisher, or no paper or
multiple sheets of paper fed inside the printer or finisher. Press the button
indicating the location of the paper jam to display how to remove the
jammed paper, and follow the procedure displayed on the touch panel to
remove the paper.
See "Paper Jam" (p. 2-1) for details.
Paper is not possibly suitable for
print. Do not use the following paper.
• Wrinkled, curled, folded, or torn
• Extremely thick or heavy
• Paper having holes Using unsuitable paper causes paper jam. Check loaded paper. For details
on suitable paper, see "Paper and Originals" in the "Basic Guide".
Message Action to Take