Lynx Studio Hilo Reference A/D D/A Converter System - Owner's Manual with LT-USB - Manual (Page 55)

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4 Support
We are devoted to making your experience with Hilo trouble-free and productive. If the troubleshooting and
operational sections of this manual did not help resolve your questions, several support options are available to you:
4.1 Lynx Website Support Resources
Logging on to http://www.lynxstudio.com > Support, will provide several options for resolving your support issues:
Downloads
A library of current firmware and driver files are available for download and installation. Check back
regularly to insure that your Hilo is up-to-date.
Contact Tech Support
For direct attention from the Lynx Technical Support Staff, registered users can submit a support ticket online
that details their problem and steps they’ve taken to resolve it. Most Support Ticket submissions are
responded to within 24 hours.
Frequently Asked Questions
An extensive catalog of FAQs derived directly from our most common tech support inquiries. Our FAQ
section is updated regularly and designed to allow users to find the answers to their most common questions
quickly.
Lynx Support Forum
An online Lynx users support forum provides a venue for customers to post questions and issues and receive
responses from other users as well as Lynx technical administrators. Searching previous posts is often an
excellent way to uncover valuable information about Hilo operation and troubleshooting.
See
http://www.lynxstudio.com/forum
Support Documents and User Manuals
A library of useful “how-to” documents, troubleshooting aids and charts are available for 24/7 assistance.
User Manuals are also conveniently available online for all Lynx products
Facebook Support Information Group
Like us? Then Like us on Facebook to be alerted to the latest support, product and product information.
4.2 Telephone Support
Telephone support is available by calling +1 (714) 545-4700 extension 206 from 9AM to 5PM Pacific Time, Monday
through Friday, excluding United States Holidays.
4.3 Registering your Hilo
Lynx is committed to providing you with the best service possible. To help us serve you better, please be sure to
register your Hilo. Register on the web at: http://www.lynxstudio.com/register.html
Once you are registered you will automatically receive notifications of new products and upgrades.
4.4 Return Policy
If you have a unit that you suspect is defective or is malfunctioning contact Lynx technical support via one of the
means described above for diagnosis. If the technician determines that the unit is faulty, they will issue an RMA
number so you can send the unit in for repair. Units received without a valid RMA number will be refused. All RMA
numbers are valid for 30 days from the date of issue.