Rena Envelope Imager CS - Manual (Page 38)

SECTION 5
TROUBLE SHOOTING
Correcting Paper Feeding Issues
Removing Jammed Media
If a jam occurs, STOP the Printer. You can do this by lifting up the front cover.
Some possible reasons for jamming are:
1. Feeding more than one piece of media. Check separation adjustment.
2. Damaged media, such a dog-eared (turn-up or turned-down corners).
3. Media that is not stiff enough may not be usable. Media that meets Postal stiffness requirements
for automated feeding is acceptable in the Envelope Imager CS.
4. Envelopes that are caught under the flap of another envelope or stuck to one another may cause
jamming.
It may be necessary to remove one or more of the
paper guides to gain access to the jammed media.
The Forwarding Roller Guide Plate can be removed
by pressing down on the plate and sliding it toward
the feeder end of the printer. Lift the plate out of
the machine.
The Exit Roller Guide Plate can be removed by
opening the front cover, lifting the guide vertical
and then lifting it out of its slot on the printhead side
of the machine.
Misfeeds (Hesitations in Paper Feed or Out of Paper)
Misfeeds can cause the printer to stop and the Red light on the Paper key will blink (indicating an out of
paper condition). Add more paper. Press the Paper key to feed the media. If the media continue to fail to
feed correctly, clean the feed rollers and readjust the guides/sheet separators, as descried in this manual.
If feeding #9 or #10 envelopes, please see the section titled “Envelope Feed Kit”, located in Appendix B.
Clearing Paper from the Transport and Print Areas
Pressing and holding the green “Clear Paper Button” will cause the printer’s paper drive motor and
transport rollers to turn, so you can clear media from the system. To prevent additional media from feeding
into the system, the feed rollers are not engaged during this process.
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