Appendices, Troubleshooting – Roland V-60HD Multi-Format HD Video Switcher and UVC-01 USB Video Capture Kit User Manual
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Appendices
Troubleshooting
If you suspect a malfunction, please check the following points. If this does not resolve the problem, contact a nearby Roland Service Center.
Problem
Items to check
Action
Page
Video-related problems
No picture is input.
When the [MODE] button is lighted in green,
are the AUX/MEMORY buttons flashing in
green?
Video in a format that differs from the setting on the V-60HD is being
input. Set the system format to match the connected device.
Has the video source been correctly
assigned to channel 6?
Specify the video source to assign to channel 6.
Is copyright-protected (HDCP) video being
input?
When inputting copyright-protected (HDCP) video signals, go to the
SETUP menu and set “HDCP” to “ON.”
Video from the computer is not
displayed.
Is the format of the video output from the
computer compatible with the V-60HD’s
input formats?
The supported input formats on channels 1 through 4 are 1080p,
1080i, and 720p. Only channels 5 and 6 supports VESA-standard
resolutions.
Video from the computer is
corrupted.
When a rapidly moving video is input from
a computer, out-of-sync motion, flicker, or
other picture corruption may occur.
This is called “tearing,” and does not indicate an equipment
malfunction.
—
No picture is output.
Is “HDCP” set to “ON”?
When “HDCP” is set to “ON,” video is output only from the HDMI OUT
and MULTI-VIEW connectors. No video is output via the SDI OUT
connectors.
Is the [OUTPUT FADE] button lighted?
When the [OUTPUT FADE] button is lighted, a fade is applied to the
final output video. To output the video, press the [OUTPUT FADE]
button to make it go dark.
Is the display connected correctly?
When outputting copyright-protected (HDCP) video, connect an
HDCP-compatible display.
“Snowy”-noise video is output.
It is possible that the HDMI signal is not
being sent and received correctly.
Reconnect the HDMI cable.
—
The colors on the monitor
screen connected via HDMI are
incorrect.
Do the color-space settings for any
monitors connected to the HDMI OUT
connectors or the MULTI-VIEW connector
match the color-space setting on the
V-60HD?
Use VIDEO OUTPUT menu
0
“HDMI OUT 1,” “HDMI OUT 2,” or “HDMI
MULTI-VIEW”
0
“COLOR SPACE” to change the setting.
Depending on the device, the color space might be interlinked with
the selection of DVI or HDMI or the selected format. In such cases,
changing the color space on the output device might bring about
improvement for the problem.
—
HDMI output shown on a
display has its periphery cut
off.
Are the display settings compatible?
In the case of HDMI signals, automatic overscan occurs on some
displays. Change the display’s settings.
—
Compositing a logo or video
cannot be accomplished.
Has the correct key type (extraction color)
been selected for DSK?
Go to the DSK menu and use “KEY TYPE” to select the key type
(extraction color) to match the background color of the logo or video.
Use the [LEVEL] and [GAIN] knobs to adjust the position to just the
right degree of extraction for the logo or image.
Still-image cannot be
imported.
Are you importing a still image whose
format and resolution are supported by
the V-60HD?
Still images of unsupported formats or resolutions are not
recognized. Prepare a still image whose format and resolution are
supported by the V-60HD.
Does still image have a proper file name?
Use a file name composed of no more than 8 single-byte
alphanumeric characters. Also, be sure to append the “*.bmp” file
extension. Still images without proper file names are not recognized.
Audio-related Problems
No audio is output.
Audio volume is low.
Is the volume turned down on the V-60HD? Adjust each input to an appropriate volume level. Also, use the
[MASTER OUTPUT] knob to adjust the volume level for master out.
Is head amp gain turned down for AUDIO
IN 1 through 4?
When head amp gain is turned down, no audio is output even when
the volume level is raised. Adjust the head amp gain.
Is a condenser microphone connected?
When connecting a condenser microphone or other device requiring
phantom power, select the [MENU] button
0
“AUDIO INPUT”
0
“AUDIO IN 1” through “AUDIO IN 4”
0
set “PHANTOM +48V” to “ON.”
Other Problems
Buttons and knobs cannot be
operated.
Is panel lock turned on?
When the message “OPERATION LOCKED” is shown on the built-in
display, panel lock is turned on.
Press and hold the [EXIT] button and the [MENU] button at the same
time (for 3 seconds or longer) to turn off panel lock.
Switching is not complete even
when the video fader is moved.
Factors such as continued use and
transportation can sometimes cause the
video to fail to be switched completely.
Perform calibration of the video fader. Go to the SYSTEM menu, then
select and execute “VIDEO FADER CALIBRATE.”
—
A USB flash drive cannot be
read.
Has the USB flash drive been formatted on
the V-60HD?
The V-60HD does not recognize unformatted USB flash drives. Format
the USB flash drive before using it for the first time.