GE v6 - Manual (Page 140)

Secure Perfect 6.1.1 User Manual 138
Dial-Up Troubleshooting
Reference Topic:
Micro Utility Form
Your DiagView program logfile will indicate modem status by displaying one of two possible messages:
Message 1: The following modem is not functioning properly: <modem name>.
Message 2: The following modem is functioning properly: <modem name>.
Where
<modem name>
is the name of the modem, such as Hayes Accura 33.6.
Message 1 will display on the logfile every 90 seconds following a period when the modem is NOT
operating, until the modem is available and operational again. Verify the following:
• Selected modem on Parameters Form is identical to the modem you want to use. (If the
modem you want to use is not on the list of available modems, you may have to reinstall the
driver for the modem or select another modem.)
• Modem is turned on.
• Comm port connection is complete.
• Connection is plugged in properly.
• Modem settings are correct. (Maximum speed value of 9600 applies to MOST modems. If
you are having problems using this setting, refer to your modem manual for more
information.)
Message 2 will display ONE time only, and that is when your modem returns to operational after a period
when the modem was NOT operational.
The Micro Utility Form will indicate that the micro dedicated to a modem is in an error state.