Document Outline

• Chapter 1. About This Manual
  • Organization
  • Purpose
  • Abbreviation List
• Chapter 2. List of Features
• Chapter 3. System Features
  • AEC Disconnect
  • Attendant Groups
  • Automatic Call Distributor
  • Automatic Route Selection
  • Automatic Trunk to Trunk Transfer
  • Background Music/MOH Separation
  • Battery Backup
  • Building Block Expansion Capability
  • Built-In Voice Processing Unit
  • Call Progress Tones
  • Caller ID
  • Centrex/PBX Compatibility
  • Class of Service
    • Class of Service - Trunk/Tie
    • Class of Service - Ext/Ext Restriction
    • Class of Service - Extension Feature
    • Class of Service - Trunk to Trunk Restriction
  • CO Ringing Types
    • Direct Inward Dial Ringing
    • Direct In Line Ringing
    • Direct Inward System Access Ringing
    • Multiple Ringing
  • CO Trunk Interface
    • CO Trunk Interface - DID
    • CO Trunk Interface - Ground Start
    • CO Trunk Interface - ISDN BRI
    • CO Trunk Interface - ISDN-PRI
    • CO Trunk Interface - Loop Start
  • Computer Telephony Integration Capability
  • Data Security
  • Day/Night System Mode
    • Manual Day/Night Mode
      • To switch Day/Day 2/Night modes using Feature Acce...
    • Automatic Day/Night Mode
  • Digital Pad
  • Direct Inward System Access
    • To make a DISA call to an extension:
    • To make a DISA call to an outside number:
  • Distinctive Ringing
  • Door Box
    • To answer a door box:
    • Door Box Sensor
  • Extension Interface
    • Digital Key Telephones
    • Analog Device Capability
    • DP/DTMF Single Line Telephones (SLTs)
    • ISDN/BRI S-Point Interface
    • ISDN/PRI S-Point Interface
  • Flexible Numbering Plan
  • Free Slot
  • Hunting Groups
    • Pilot Terminal Hunt Group
    • Pilot Distributed Hunt Group
    • Switch Back Hunt Group
    • Circular Hunt Group
    • Next Extension/Hunt Group
  • Internal Hold Tone
  • MCO Tenant Group
  • Memory Backup
  • Music-on-Hold
  • Name Assignments
    • Extension Name Assignments
      • To set extension names using a large-display or sm...
      • Example 1. Large-display phone
      • Example 2. Small-display phone
    • Speed Dial Name Assignments
      • PSD Names:
      • To set PSD names using a large-display or small-di...
      • SSD Names:
      • To set SSD names using a large-display or small-di...
  • Network Facilities
    • Network Call Transfer
    • Network Extension Calling
    • Network Paging
    • Network Call Routing
    • Tandem Connection
  • Non-Blocking Architecture
  • Power Failure Transfer
  • Power On Maintenance
  • Programming Devices
    • Telephone Programming
    • PC-Based Customizing Tool
  • Ringing Modes
    • Day 1/ Day 2/Night Ringing
    • Day 1/ Day 2/Night Delayed Ringing
    • DID Day/Night Ringing
    • DID Day/Night Busy/Delayed Ringing
    • Busy Lamp Field Ringing
    • Busy Lamp Field Delayed Ringing
    • Slide Ringing
    • Alarm Ringing
  • SSD TRS Override
  • Station Message Detail Recording
  • Toll Restriction Service
  • Trunk Access Groups
    • To access a trunk group:
  • Virtual Port
    • Virtual Port used for Virtual Extension
    • Virtual Port used for Floating Hold
  • Voice Mail Integration (Third Party)
    • Answer Supervision for Voice Mail
    • Call Forward ID Code for Voice Mail
      • To set a Call Forward ID Code for Voice Mail:
      • To clear the ID Code:
    • DID/DNIS/DDI Voice Mail ID Code
    • High Priority Message Waiting
    • Message Key ID Code
      • To retrieve a message at Voice Mail:
    • Voice Mail Transfer Key
      • To assign a Voice Mail Transfer key from a phone:
      • To use a Voice Mail Transfer key:
• Chapter 4. User Maintenance
  • Introduction
  • About User Programming
    • To enter User Maintenance mode:
  • Set System Date/Time/Day
    • To change the system date, time, and day of week:
  • Set Personal Speed Dial Numbers
    • To set PSD numbers:
  • Set Personal Speed Dial Names
    • To set PSD names using either a large-display or s...
    • Example 1. Large-display phone
    • Example 2. Small-display phone
  • Set System Speed Dial Numbers
    • To set SSD numbers:
  • Set System Speed Dial Names
    • To set SSD names using either a large-display or s...
  • Set System Speed Dial Index
    • To set SSD index using either a large-display or s...
  • Set Extension Names
    • To set extension names using either a large-displa...
  • Set Verified Account Codes
    • To set the Verified Account code:
  • Set Call-Forward ID Codes for Voice Mail
    • To set the Call Forward ID code:
  • Set Message Key ID Code
    • To set the Message Key ID code:
  • Set Mode Schedule
    • To set the Mode Schedule:
  • Set Special Day Mode
    • To set the Special Day Modes:
  • Set Exception Day Mode
    • To set the Exception Day Modes:
  • Set Day of Week Mode
    • To set the Day of Week Modes:
  • Set Walking TRS Codes
    • To set Walking TRS Codes using either a large-disp...
  • Set Call Forward Busy Destination Extension
    • To set a Call Forward Busy Destination Extension u...
  • Set Call Forward No Answer Destination Extension
    • To set a Call Forward Busy Destination Extension u...
  • Set Caller ID Logging Extensions
    • To set a Caller ID Logging Extensions using either...
• Chapter 5. Key Telephone Features
  • Key Telephone
  • Account Codes
    • Non-Verified Account Codes
    • Verified Account Codes
    • Non-Verified Account Codes
      • To enter an account code before making a call:
      • To enter an account code during an outside call:
    • Verified Account Codes
      • To make an outside call that requires an account c...
  • Attendant Group Calls
    • To call an attendant group:
  • Auto Repeat Dial
    • To use Auto Repeat Dial:
  • Background Music
    • To turn Background Music on:
    • To turn Background Music off:
  • Busy Override
    • To break into a call with a line appearance on you...
    • To use Extension Busy Override:
  • Callback Request
    • To set a Callback Request:
    • To respond to a callback request:
  • Call Forwarding
    • Call Forwarding-All Calls
      • To set Call Forwarding-All Calls:
      • To cancel Call Forwarding-All Calls:
    • Call Forwarding - Busy
      • To set Call Forwarding - Busy:
      • To cancel Call Forwarding - Busy:
    • Call Forwarding - No Answer
      • To set Call Forwarding - No Answer:
      • To cancel Call Forwarding - No Answer:
    • Call Forwarding-All Calls and Do-Not-Disturb
      • To cancel Call Forwarding-All Calls and DND:.
  • Call Hold
    • System Hold
      • To place a call on System Hold:
      • To retrieve a call placed on System Hold from the ...
      • To retrieve a call placed on System Hold from an e...
      • To retrieve a held call on a specific trunk:
    • Floating Hold
      • To place a call on Floating Hold:
      • To retrieve a call from Floating Hold:
    • Exclusive Hold
      • To place a call on Exclusive Hold:
      • To retrieve a call from Exclusive Hold:
    • Broker’s Hold
      • To place a call on Broker’s Hold:
    • Call Park
      • To park a call on this extension:
      • To retrieve a call parked at the originating exten...
      • To park a call at another extension:
      • To retrieve a transfered call park:
  • Call Pickup
    • Extension Group Pickup
      • To use Extension Group Pickup - All Calls:
      • To use Extension Group Pickup - External Calls:
      • To use Specified Group Pickup:
    • Extension Direct Pickup
      • To use Extension Direct Pickup:
    • Trunk Group Pickup
      • To use Trunk Group Pickup:
    • Trunk Direct Pickup
      • To use Trunk Direct Pickup:
  • Call Transfer
    • Supervised Transfer
      • To supervise the transfer of a call to another ext...
      • To supervise the transfer of a call to an outside ...
    • Unsupervised Transfer
      • To transfer a call to another extension without su...
      • To transfer a call to an outside number without su...
    • Camping a Call Onto a Busy Extension
      • To camp a call onto a busy extension:
  • Caller ID Call Log
    • Call Log Operation on a Small Display Key Telephon...
      • To view the Call Log:
      • To outdial from the Call Log:
      • To store the Call Log number in a personal speed d...
    • Call Log Operation on a Large Display Key Telephon...
      • To view the Call Log:
      • To outdial from the Call Log:
      • To store the Call Log number in a personal speed d...
  • Camp-on (Call Waiting)
    • To use Automatic Camp-on:
    • To use Manual Camp-on:
    • To answer a Camp-on (Call Waiting) signal:
  • Conference Calls
    • Three-Party Conferencing
      • To establish a 3-party conference call:
    • Eight-Party Conferencing
      • To establish an eight-party conference call from t...
      • To establish an eight-party conference call from y...
  • Display Information
    • Large Display Phone
      • Personal Dial
      • System Dial
      • Extension
      • Function System
      • Function Ext
      • Large-LCD Display During Idle
    • Small Display Phone
      • Variable Mode
    • Changing the Display Contrast
  • Do-Not-Disturb
    • To set DND for your own extension:
    • To cancel DND for your own extension:
    • To set DND for another extension:
    • To cancel DND for another extension:
  • DP to DTMF Signal Conversion
    • To switch from DP to DTMF dialing:
  • DSS/72 Console
  • EM/24 Console
  • Flash
  • Flexible Function Keys
    • To assign Fixed Feature codes to an FF key:
    • To assign Flexible Feature Codes to an FF key:
    • To erase a code stored on an FF key:
    • To check a programmed FF key (Display Phone Only):...
  • Handsfree Answerback
    • To answer calls using Handsfree Answerback:
  • Handsfree Operation
    • To initiate Handsfree Operation:
  • Headset Operation
    • To answer calls using the Headset Operation:
  • Hot Dial Pad
    • Considerations
  • Hot Line
    • To immediately connect to a pre-assigned extension...
  • Intercom Calling
    • To make a call using Intercom Calling:
  • Last Number Redial
    • To automatically redial the last number dialed:
  • Line Appearances
    • DSS/BLF Appearances
      • To assign a DSS/BLF key:
      • To make an intercom call using the DSS/BLF key:
      • To pick up a call on a DSS/BLF key:
    • Direct Line Appearances
    • Multi-CO (MCO) Appearances
  • Message Key
    • To automatically call back an extension that left ...
  • Message Waiting / Callback
    • To leave a message waiting indication:
    • To answer a message waiting indication (callback):...
    • To cancel a callback message:
  • Mute Function
    • To block outgoing audio using the Handset Mute (44...
    • To block outgoing audio using the Microphone Mute:...
  • Offhook Monitor
    • To put a call on speaker using the Offhook Monitor...
  • Offhook Signaling
    • After receiving an offhook signal during a call:
  • Offhook Voice Announce
    • To make an OHVA :
    • To answer an OHVA:
    • To transfer a call using OHVA:
    • To answer a call after it has been announced using...
  • One-Touch Keys
    • To program a one-touch key for outside telephone n...
    • To assign an System Speed Dial (SSD) numbers to a ...
    • To chain 2 to 6 SSD numbers to a single one-touch ...
    • To assign a feature code or extension number to a ...
    • To check a programmed one-touch key:
  • Onhook Dialing
    • To dial onhook:
  • Paging
    • To make a page:
    • Meet-Me Answer
      • To answer a page using Meet-Me Answer:
  • Reset Call
    • To use Reset Call to dial another extension (after...
  • Ringing Line Preference
    • To answer a call using Ringing Line Preference:
  • Speed Dialing
    • Personal Speed Dial
      • To assign PSD numbers:
      • To dial a PSD number by entering the speed dial bi...
      • To check a PSD number:
      • To delete a PSD number:
    • System Speed Dial
      • To assign SSD numbers:
      • To dial an SSD number by entering the speed dial b...
      • To check an SSD number:
      • To delete an SSD number:
    • Speed Dial Linking
      • To link multiple SSD numbers to a PSD bin:
      • To use a PSD Key that links multiple SSDs:
      • To manually link speed dial keys together:
    • Speed Dial Name Assignments
      • PSD Names:
      • To set PSD names using a large-display or small-di...
      • SSD Names:
      • To set SSD names using a large-display or small-di...
      • Example 1. Large-display phone
      • Example 2. Small-display phone
  • Timed Reminder Call
    • To set the Timed Reminder Call feature:
    • To cancel the Timed Reminder Call feature:
  • Trunk Access
    • CO Line Key Trunk Access
      • To access an outside line:
    • Direct Trunk Access
      • To use Direct Trunk Access:
    • MCO Line Preference
      • To place a call using MCO Line Preference:
    • MCO Trunk Access
      • To seize an idle trunk:
  • Trunk Queuing
    • To set Trunk Queuing:
    • To respond to the Trunk Callback alert tone:
  • Variable Mode
    • To enable Variable Mode:
    • To Execute a Variable Mode Function:
    • To cancel Variable Mode:
    • To assign Variable Mode Functions to a Small Displ...
    • To assign Variable Mode Functions to a Large Displ...
    • Flexible Screen Positions
  • Voice Recognition
  • Volume Control
    • To adjust the volume while your phone is in use:
    • To adjust ringer volume while your phone is idle:
  • Walking TRS Class of Service
    • To use a Walking Class of Service code:
• Chapter 6. DSLT Features
  • Digital Single Line Telephone
  • Account Codes
    • Non-Verified Account Codes
    • Verified Account Codes
    • Non-Verified Account Codes
      • To enter an account code before making a call:
      • To enter an account code during an outside call:
    • Verified Account Codes
      • To make an outside call that requires an account c...
  • Attendant Group Calls
    • To call an attendant group:
  • Auto Repeat Dial
    • To use Auto Repeat Dial:
  • Background Music
    • To turn Background Music on:
    • To turn Background Music off:
  • Busy Override
    • To use Extension Busy Override:
  • Callback Request
    • To set a Callback Request:
    • To respond to the callback request:
  • Call Forwarding
    • Call Forwarding-All Calls
      • To set Call Forwarding-All Calls:
      • To cancel Call Forwarding-All Calls:
    • Call Forwarding - Busy
      • To set Call Forwarding - Busy:
      • To cancel Call Forwarding - Busy:
    • Call Forwarding - No Answer
      • To set Call Forwarding - No Answer:
      • To cancel Call Forwarding - No Answer:
    • Call Forwarding and Do-Not-Disturb
      • To cancel Call Forwarding and DND:
  • Call Hold
    • System Hold
      • To place a call on System Hold:
      • To retrieve a call placed on System Hold:
      • To retrieve a held call on a specific trunk:
    • Floating Hold
      • To place a call on Floating Hold:
      • To retrieve a call from Floating Hold:
    • Exclusive Hold
      • To place a call on Exclusive Hold:
      • To retrieve a call from Exclusive Hold:
    • Broker’s Hold
      • To place a call on Broker’s Hold:
    • Call Park
      • To park a call on this extension:
      • To retrieve a call parked at the originating exten...
      • To park a call at another extension:
      • To retrieve a transfered call park:
  • Call Pickup
    • Extension Group Pickup
      • To use Extension Group Pickup - All Calls:
      • To use Extension Group Pickup - External Calls:
      • To use Specified Group Pickup:
    • Extension Direct Pickup
      • To use Extension Direct Pickup:
    • Trunk Group Pickup
      • To use Trunk Group Pickup:
    • Trunk Direct Pickup
      • To use Trunk Direct Pickup:
  • Call Transfer
    • Supervised Transfer
      • To supervise the transfer of a call to another ext...
      • To supervise the transfer of a call to an outside ...
    • Unsupervised Transfer
      • To transfer a call to another extension without su...
      • To transfer a call to an outside number without su...
    • Camping a Call Onto a Busy Extension
      • To camp a call onto a busy extension:
  • Camp-On (Call Waiting)
    • To set Automatic Camp-on:
    • To set Manual Camp-on:
    • To answer a Camp-on (Call Waiting) signal:
  • Conference Calls
    • Three-Party Conferencing
      • To establish a three-party conference call:
    • Eight-Party Conferencing
      • To establish an eight-party conference call from t...
      • To establish an eight-party conference call from y...
  • Do-Not-Disturb
    • To set DND for your own extension:
    • To cancel DND for your own extension:
    • To set DND for another extension:
    • To cancel DND for another extension:
  • DP to DTMF Signal Conversion
    • To switch from DP to DTMF dialing:
  • Flash
  • Hot Line
    • To immediately connect to a pre-assigned extension...
  • Intercom Calling
    • To make a call using Intercom Calling:
  • Last Number Redial
    • To automatically redial the last number dialed:
  • Message Waiting / Callback
    • To leave a message waiting indication:
    • To answer a message waiting indication (callback):...
    • To cancel a Callback Message:
  • Onhook Dialing
    • To use onhook dialing:
  • Offhook Signaling
    • After receiving an offhook signal during a call:
  • Offhook Voice Announce
    • To make an OHVA :
    • To transfer a call using OHVA:
  • Paging
    • To make a page:
    • Meet-Me Answer
      • To answer a page using Meet-Me Answer:
  • Reset Call
    • To use Reset Call to dial another extension (after...
  • Speed Dialing
    • Personal Speed Dial
      • To assign PSD numbers:
      • To dial a PSD number by entering the speed dial bi...
      • To delete a PSD number:
    • System Speed Dial
      • To assign SSD numbers:
      • To dial an SSD number by entering the speed dial b...
      • To delete an SSD number:
    • Speed Dial Linking
      • To link multiple SSD numbers to a PSD bin:
      • To use a PSD that links multiple SSDs:
      • To manually link speed dials together:
  • Timed Reminder Call
    • To set the Timed Reminder Call feature:
    • To cancel the Timed Reminder Call feature:
  • Trunk Access
    • Direct Trunk Access
      • To use Direct Trunk Access:
    • MCO Trunk Access
      • To seize an idle trunk:
  • Trunk Queuing
    • To set Trunk Queuing:
    • To respond to the Trunk Callback alert tone:
  • Walking TRS Class of Service
    • To use a Walking Class of Service code:
• Chapter 7. SLT Features
  • Account Codes
    • Non-Verified Account Codes
    • Verified Account Codes
    • Non-Verified Account Codes
      • To enter an account code before making a call:
    • Verified Account Codes
      • To make an outside call that requires an account c...
  • Attendant Group Calls
    • To call an attendant group:
  • Busy Override
    • To set Extension Busy Override:
  • Callback Request
    • To set a Callback Request:
    • To respond to the callback request:
  • Call Forwarding
    • Call Forwarding-All Calls
      • To set Call Forwarding-All Calls:
      • To cancel Call Forwarding-All Calls:
    • Call Forwarding - Busy
      • To set Call Forwarding - Busy:
      • To cancel Call Forwarding - Busy:
    • Call Forwarding - No Answer
      • To set Call Forwarding - No Answer:
      • To cancel Call Forwarding - No Answer:
    • Call Forwarding and Do-Not-Disturb
      • To cancel Call Forwarding and DND:
  • Call Hold
    • System Hold
      • To place a call on System Hold:
      • To retrieve a call placed on System Hold:
      • To retrieve a held call on a specific trunk:
    • Floating Hold (Retrieve Only)
      • To retrieve a call from Floating Hold:
    • Exclusive Hold
      • To place a call on Exclusive Hold:
      • To retrieve a call from Exclusive Hold:
    • Broker’s Hold
      • To place a call on Broker’s Hold:
    • Call Park
      • To park a call on this extension:
      • To retrieve a call parked at the originating exten...
      • To park a call at another extension:
      • To retrieve a transfered call park:
  • Call Pickup
    • Extension Group Pickup
      • To use Extension Group Pickup - All Calls:
      • To use Extension Group Pickup - External Calls:
      • To use Specified Group Pickup:
    • Extension Direct Pickup
      • To use Extension Direct Pickup:
    • Trunk Group Pickup
      • To use Trunk Group Pickup:
    • Trunk Direct Pickup
      • To use Trunk Direct Pickup:
  • Call Transfer
    • Supervised Transfer
      • To supervise the transfer of a call to another ext...
      • To supervise the transfer of a call to an outside ...
    • Unsupervised Transfer
      • To transfer a call to another extension without su...
      • To transfer a call to an outside number without su...
    • Camping a Call Onto a Busy Extension
      • To camp a call onto a busy extension:
  • Camp-On (Call Waiting)
    • To use Automatic Camp-on:
    • To use Manual Camp-on:
    • To answer a Camp-on (Call Waiting) signal:
  • Conference Calls
    • Three-Party Conferencing
      • To establish a Three-party Conference Call:
    • Eight-Party Conferencing
      • To establish an Eight-party Conference Call from t...
      • To establish an Eight-party Conference Call from y...
  • Do-Not-Disturb (DND)
    • To set DND for your own extension:
    • To cancel DND for your own extension:
    • To set DND for another extension:
    • To cancel DND for another extension:
  • Flash Send
    • To send a flash on a CO line:
  • Hot Line
    • To immediately connect to a pre-assigned extension...
  • Intercom Calling
    • To make a call using Intercom Calling:
  • Last Number Redial
    • To automatically redial the last number dialed:
  • Offhook Signaling
    • After receiving an offhook signal during a call:
  • Offhook Voice Announce
    • To make an OHVA :
  • Message Waiting / Callback
    • To leave a message waiting indication:
    • To answer a message waiting indication (Callback):...
    • To cancel a Callback Message:
  • Paging
    • To make a page:
    • Meet-Me Answer
      • To answer a page using Meet-Me Answer:
  • Reset Call
    • To use Reset Call to dial another extension (after...
  • Speed Dialing
    • Personal Speed Dial
      • To assign PSD numbers:
      • To dial a PSD number by entering the speed dial bi...
      • To delete a PSD number:
    • System Speed Dial
      • To assign SSD numbers:
      • To dial an SSD number by entering the speed dial b...
      • To delete an SSD number:
    • Speed Dial Linking
      • To use a PSD that links multiple SSDs:
  • Timed Reminder Call
    • To set the Timed Reminder Call feature:
    • To cancel the Timed Reminder Call feature:
  • Trunk Access
    • Direct Trunk Access
      • To use Direct Trunk Access:
    • MCO Trunk Access
      • To seize an idle trunk:
  • Trunk Queuing
    • To set Trunk Queuing:
    • To respond to the Trunk Callback alert tone:
  • Walking TRS Class of Service
    • To use a Walking Class of Service code:
• Appendix A. ARS and TRS Operation
  • Introduction
  • Detailed Description
    • TRS Features
      • TRS Class Features
        • Outgoing Dialed Digit Maximum
        • Dialing Restriction During Inbound Calls
        • TRS Override on SSD Dialing
        • Star (*) and Pound (#) Dialing Restriction
      • TRS Level for Non-ARS Routing
      • Dialing Analysis
        • Leading Digits Table
        • Analyze Digits Table
    • ARS/TRS Features
      • TRS Class Features
      • TRS Class - ARS Routing
        • TRS Level
        • ARS Level
        • Queuing Point
      • Dialing Analysis
        • Leading Digits Table
        • Analyze Digits Table
        • Time List Table
        • Route List Table
        • Route Table
        • Digit Modify Table
  • TRS Configuration and Operation
    • TRS Programming/Operation Overview
    • Example TRS Configuration
      • Situation
      • Implementation
  • ARS Configuration and Operation
    • ARS/TRS Programming/Operation Overview
    • Example ARS Configuration
      • Situation
      • Implementation