Nortel Networks M7410 - Manual (Page 46)

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide
Transferring calls
Using the transfer feature
ƒ‡‚
Transfer allows you to direct a call to a telephone in your Enterprise Edge system,
within the Enterprise Edge network, or external to Enterprise Edge.
Transferring a call
1. Press ƒ‡‚ .
2. Call the person to whom you want to transfer the call.
3. If you want to talk to the person, wait for them to answer and speak to them
before proceeding.
4. When you are ready to complete the transfer, press
®
or JOIN .
You cannot use Last Number Redial, Saved Number Redial, a speed dial code,
Priority Call or Ring Again to dial the number for a transfer.
Depending on how a private network call is routed, it may not always be possible
for the system to return a transferred call to you if the transferred call is not
answered. When transferring a call to a private network destination, stay on the line
until the person to whom you are transferring the call answers.
You cannot use the Line Pool feature code to access a line pool for a transfer. To
use a line pool, use a programmed line pool button, or press
∆
and enter a
line pool access code.
If you have an auxiliary ringer programmed to ring for calls on an external line, and
you transfer a call on that line without announcing the transfer, the auxiliary ringer
rings for the transferred call.
Transferring external calls
If an external call is transferred to a busy telephone, or not answered after a few
rings, the call automatically rings again at the telephone from which it was
transferred, and the display indicates that the telephone was busy or that no one
answered.
When transferring an external call to an external number, the external call you are
trying to transfer must be an incoming call on a disconnect supervised line.
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