Nortel Networks M7410 - Manual (Page 85)

84 Hunt Groups
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02
Members of the group
Members of the group can be any Enterprise Edge set, or portable. An Enterprise
Edge set can be in more than one Hunt Group but is considered a member in each
Hunt Group, increasing the total number of members in the system.
There can be only one appearance of the same Hunt Group on a set. Hunt Group
DNs cannot be members of other Hunt Groups. A DN can be associated with a
member of a Hunt Group and is called a member DN.
Distribution mode
There are three modes of call distribution:
• Broadcast—rings each set in the group simultaneously. Calls are handled one at
a time; other calls are queued. As soon as a call is picked up, the call next in the
queue is presented to the Hunt Group without having to wait for queue time-out.
• In Broadcast mode, a single incoming call rings simultaneously at all the sets in
a group. This way, all receptionists in the group can share the load of answering
large volumes of calls. All sets automatically display the calling line
identification (CLID), if available. A familiar example is a fund-raising
campaign where a group of operators are waiting to take each call as it comes in.
• Linear—starts the call at the first set in the Hunt Group and distribution is
complete when the first free set has been found. Simultaneous calls can be
presented. Distribution is order based.
• In Linear mode, you can program your top salesperson to be the first member
of the group to receive incoming calls.
• Rotary—the call starts at the set after the one which answered the last call.
Distribution is complete when the next free set has been found. Simultaneous
calls can be presented. Distribution is order based.
• In Rotary mode, you can ensure that all your helpline people are receiving calls
on an equal basis, rather than one person receiving the majority of calls. The call
rings at one set at a time in a round robin fashion.
If a Hunt Group has available members but nobody answers the call, the call is
routed through the Hunt Group list until either someone answers the call or the
queue time-out occurs. In the latter case, the call is routed to the overflow position.
Once a call goes to the overflow position it is no longer a Hunt Group call.
For information about Hunt Groups and software packaging, see the Enterprise
Edge Programming Operations Guide.