Removing agents from a skillset – Nortel Networks Call Center Telephone User Manual
Page 109
Chapter 8 Setting up agents 109
Call Center Telephone Administration Guide
Removing agents from a skillset
You can remove an agent from a skillset. When you remove an agent, they are removed from the
skillset but not from Call Center. You can assign the agent to another skillset.
12 If you use Enhanced Call Center, this display appears that lets you
assign dynamic priority to the agent.
Press OK to accept 10 as the agent’s priority level in the skillset
or
press CHNG and enter a priority level from 1 - 20.
10 is the default.
13 This display appears briefly.
14 Press ® to end the session.
1
Press ≤·°‹.
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
2
Press OTHR.
3
Press CC.
4
Press SKILL.
5
Enter the number of the skillset you want to remove an agent from
and press OK.
6
The display shows whether the skillset is enabled or disabled.
The skillset must be disabled before you can delete an agent from
it. For how to disable a skillset refer to
.
Press NEXT to continue.
7
Press AGENT.
8
Press DEL.
9
Enter the ID number of the agent you want to remove and press OK.
Priority: 10
CHNG OK
x added
Add Agent
INDIV RANGE QUIT
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxxx
CHNG NEXT
Skillset Admin
PARM AGENT ROUTE
Agent-Skillset
ADD DEL VIEW
Agent ID:
DIR RETRY OK