Nortel Networks Call Center Telephone - Manual (Page 73)

Chapter 6 Setting up skillset mailboxes 73
Call Center Telephone Administration Guide
Retrieving erased messages
After you play your messages and end your skillset mailbox session, any messages that you do not
erase are saved. Since message storage space is limited, we recommend that you erase messages
that are no longer needed.
You can retrieve an erased message if you are still in the skillset mailbox session. An erased
message remains in the skillset mailbox until you end the current session.
To retrieve an erased message - Norstar Voice Mail
After you erase a new or saved message, the number of new or saved messages shown on the
display is decreased by one. Even though the display shows 0 new 0 saved, you can still play and
retrieve any erased skillset mailbox messages. Press PLAY or ¤ to listen to the erased message.
To retrieve an erased message - CallPilot
You can retrieve a deleted message. A deleted message remains in the skillset mailbox until you
end the current session. Locate the deleted message. Then press ‡fl to restore the message.
After you play the erased message, you can restore it. If you end the current session without
restoring the erased message, it is permanently erased from the skillset mailbox.
Envelope
‡¤ ✔
Plays the information in the message envelope. Envelope information
includes the date and time the message was sent and, if the
message is internal, the directory name of the sender.
Forward
Message
‡‹ ✔ Forwards the message to one or more mailboxes. You can record an
introduction to the forwarded message.
Reply
All
‡› ✔
Replies to a message and all recipients of the message. (Refer to
Note 3 on
page 72 .)
Delete
‡fl ✔
Deletes the current message. Deleted messages remain in the
skillset mailbox until the session ends. (Refer to Notes1 and 2 on
page 71 .)
Playing skillset mailbox messages - CallPilot
Option Button
Available
during and
after
playing
Description