Changing skillset properties – Nortel Networks Call Center Telephone User Manual
Page 49
Chapter 5 Setting up skillsets 49
Call Center Telephone Administration Guide
Changing skillset properties
You cannot change the properties of a skillset while it is enabled. You must disable the skillset. If
you want to change the CDN, disable the skillset and wait until there are no calls in the skillset
before you change the CDN.
To change a skillset
1
Press ≤·°‹.
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
2
Press OTHR.
3
Press CC.
4
Press SKILL.
5
Enter the number of the skillset you want to change and press OK.
6
The display shows whether the skillset is enabled or disabled.
You must disable the skillset before you make changes to it. To
disable the skillset Press CHNG and press NEXT to continue.
7
Press PARM.
8
Press CHNG if you want to change the name of the skillset
or
press NEXT and go to step 11.
9
Enter the new skillset name and press OK.
For how to enter characters on the dialpad, refer to
10 Press NEXT.
11 The skillset’s CDN is displayed.
Press CHNG to change the CDN
or
press NEXT and go to step 14.
12 Enter the CDN and press OK.
13 Press NEXT.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxxx
CHNG NEXT
Skillset Admin
PARM AGENT ROUTE
<xxxxxxxxx>
CHNG NEXT
Skillset name:
RETRY BKSP OK
<xxxxxxxxx>
CHNG NEXT
CDN: <xxx>
CHNG NEXT
CDN:
RETRY OK
CDN: <xxx>
CHNG NEXT