Nortel Networks Call Center Telephone - Manual (Page 136)

136 Chapter 10 Routing table administration
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Adding a Transfer step
A transfer step can transfer calls to:
• an extension
• a mailbox
• an external number
• the Automated Attendant
• an operator
• a CCR Tree
1 Press ≤ ·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK.
2 Press OTHR.
3 Press CC.
4 Press SKILL.
5 Enter the number of the skillset you want to add a Greeting step to
and press OK.
6 If the skillset is enabled, press CHNG to disable it.
Press NEXT.
7 Press NEXT to continue.
8 Press OTHR.
9 Press ROUTE.
10 Press DAY or NIGHT.
In this example, Day is shown.
11 Press SETUP.
12 Press OTHR.
13 Press XFER.
Goto appears only if this is not the first step.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF
Route Table
DAY NIGHT QUIT
Day routing
SETUP QUIT
Step x
DIST DIST OTHR
Step x
DISC XFER GOTO