Nortel Networks Call Center Telephone - Manual (Page 76)

76 Chapter 6 Setting up skillset mailboxes
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Using the Reply feature to reply to an external caller
You can reply to an external caller using the Reply feature if your company subscribes to a Caller
ID service and the skillset mailbox has an outdial method assigned to it. For how to assign an
outdial method to a skillset mailbox refer to
“Assigning an outdial method to a skillset mailbox” on
page 78 . Before you use the Reply feature you must play the message.
To reply to an external caller - Norstar Voice Mail
To reply to an external caller - CallPilot
1 Press ≤ ·°⁄.
Follow the voice prompts or the display button options to open the
skillset mailbox.
2 Press PLAY or ¤.
3 After you listen to the message, press REPLY or ·.
CallPilot dials the external number directly.
1 Press ≤ ·°⁄.
Follow the voice prompts or the display button options to open the
skillset mailbox.
2 A mailbox summary is announced.
While you are in the message list you can play any message.
3 Press ¤ to play the current message.
4 Press · to call the caller.
CallPilot dials the external number directly.
1 new 0 saved
PLAY REC ADMIN
End of message
REPLY ERASE NEXT