Nortel Networks Call Center Telephone - Manual (Page 139)

Chapter 10 Routing table administration 139
Call Center Telephone Administration Guide
Example of a Day Routing Table
To set up the routing table steps shown in “Example of Day Routing Table steps” , follow the
procedure “To set up the Day Routing Table example” .
Example of Day Routing Table steps
To set up the Day Routing Table example
Step number Type of step Step parameters
1 Greeting Greeting 1, information greeting
Forced
Transfer none enabled
2 Distribute for 1:00 (one minute)
3 Greeting Greeting 2, general company greeting
Not forced play
Intelligent Call Input Routing, Basic with defaults
4 Distribute for Accept default - distribute for 00:30 (thirty seconds)
5 Greeting Greeting 3, please wait greeting
Not forced play
Intelligent Call Input Routing, Basic with operator default
6
Goto Routing Table step 2
1 Press ≤ ·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK.
2 Press OTHR.
3 Press CC.
4 Press SKILL.
5 Enter the number of the skillset you want to set up and press OK.
6 If the skillset is enabled, press CHNG to disable it.
Press NEXT.
7 Press NEXT to continue.
8 Press OTHR.
9 Press ROUTE.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF