Nortel Networks Call Center Telephone - Manual (Page 172)

172 Chapter 14 Call Center Programming Record
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Feature Codes
General Call Center parameters
Feature code name Dialpad buttons Custom Feature Code
Display Waiting Calls ≤·‚· ≤ · ____ ____
Open Mailbox ≤·°⁄ ≤ · ____ ____
Log on/Log off ≤·‚› ≤ · ____ ____
Supervise agents ≤·‚fi ≤ · ____ ____
Not Ready ≤·‚° ≤ · ____ ____
Return to skillset on No Answer ≤ · ____ ____
Voicemail DN ≤·°fi ≤ · ____ ____
Operator status ≤·°¤ ≤ · ____ ____
Number of Reserved channels
Primary alert time limit in mm:ss
Secondary alert time limit in mm:ss
CLID Parameter No CLID Number Only Name & Number
Supervisor Help request timeout value
Skillsets supervisors can receive help
requests from
Lines answered by Call Center