Nortel Networks Call Center Telephone - Manual (Page 146)

146 Chapter 10 Routing table administration
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Modifying Routing Table steps
1 Press ≤ ·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK.
2 Press OTHR.
3 Press CC.
4 Press SKILL.
5 Enter the number of the skillset you want to modify a step for and
press OK.
6 If the skillset is enabled, press CHNG to disable it.
Press NEXT.
7 Press NEXT to continue.
8 Press OTHR.
9 Press ROUTE.
10 Press DAY or NIGHT.
In this example, Day is shown.
11 Press VIEW.
12 The display shows the first step in the routing table.
Press CHNG if this is the step you want to change
or
press NEXT until you find the step you want to change and then
press CHNG.
13 Change the parameters for the step and press OK.
14 The display shows the new parameters for the step.
Press NEXT to view or change the next step
or
press ® to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF
Route Table
DAY NIGHT QUIT
Day routing:
VIEW ERASE INS
1: xxxx
CHNG NEXT
xxxxxxx:
RETRY OK
xxxxxxx:
CHNG NEXT