Nortel Networks Call Center Telephone - Manual (Page 138)

138 Chapter 10 Routing table administration
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Adding a Disconnect step
Disconnect steps release a call from the skillset it is in. If the first step in a routing table is a
Disconnect step, Call Center does not answer the line.
1 Press ≤ ·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK.
2 Press OTHR.
3 Press CC.
4 Press SKILL.
5 Enter the number of the skillset you want to add a Disconnect step
to and press OK.
6 If the skillset is enabled, press CHNG to disable it.
Press NEXT.
7 Press NEXT to continue.
8 Press OTHR.
9 Press ROUTE.
10 Press DAY or NIGHT.
In this example, Day is shown.
11 Press SETUP.
12 Press OTHR.
13 Press DISC.
14 Press OK.
15 Press ® to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF
Route Table
DAY NIGHT QUIT
Day routing
SETUP QUIT
Step x
DIST GRTG OTHR
Step x
DISC XFER
Disconnect
OK
Table complete