Nortel Networks Call Center Telephone - Manual (Page 174)

174 Chapter 14 Call Center Programming Record
N0025637 01
Call Center skillsets
Skillset
parameter Rules Skillset #
Skillset name Maximum 16 characters.
Default is SKILLn
Control DN (CDN) Extension cannot be used by
another telephone or peripheral
MWI extension
Method Least Busy (default) or
Preferred
Break Time Enter as mm:ss
Minimum: 00 min 00 sec
Maximum: 59 min, 59 sec
Default: 00:30
Delay answer Enter as mm:ss
Minimum: 00 min 00 sec
Maximum: 10 min 00 sec
Default: 00:00
Attendant
extension
Language
Activity Codes Prompted or Optional (default)
You must have Call Center
Reporting enabled.
Expected Wait
Time sample
2 - 256
Expected Wait
Time Increase
Allowed Enabled (default)
or
Disabled
Initial Call
Duration 00:00:01 - 24:00:00.
Default is 00:03:00.
Service Mode Auto, Day, Night, 24 Hour
(default)