Nortel Networks Call Center Telephone - Manual (Page 27)

Chapter 3 Call Center general properties 27
Call Center Telephone Administration Guide
Setting Caller ID
You can select how you want caller information to be displayed on agent telephones:
• Name and number: displays the caller's name for 3 seconds and then the skillset name. If the
caller's name is not available, the caller's number is shown.
• Number only: displays the caller's number for 3 seconds and then the skillset name.
• No Caller ID: displays the skillset name.
11 Enter the Secondary Alert time.
This is a four digit field. Add a zero to any single digit hour or
minute.
12 The display shows the Secondary Alert time.
Press OK.
13 Press ® to end the session.
1 Press ≤ ·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK.
2 Press OTHR.
3 Press CC.
4 Press OTHR.
5 Press PARM.
6 Press NEXT until this display appears.
Press NEXT to select no CLID
or
press CHNG to select Number Only or Name and Number.
7 Press ® to end the session.
Sec alert mmss:
RETRY
Sec alert: xx:xx
CHNG OK
CC Admin
GRTG PARM
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
CC Admin
GRTG PARM
CLID: No CLID
CHNG NEXT