Nortel Networks Call Center Telephone - Manual (Page 50)

50 Chapter 5 Setting up skillsets
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14 Press CHNG to assign or change an MWI ext
or
press NEXT to accept the default of no MWI and go to step 17.
15 Enter the extension for MWI and press OK.
16 Press NEXT.
17 Press CHNG to change the method of call distribution
or
press NEXT.
18 Press CHNG to change the Break time
or
press NEXT and go to step 21.
19 Enter the Break time and press OK.
This is a four digit field. Add a zero to any single digit hour or
minute.
20 Press CHNG to change the Delay Answer time
or
press NEXT and go to step 24.
21 Enter the Delay answer time and press OK.
This is a four digit field. Add a zero to any single digit hour or
minute.
22 Press NEXT.
23 The display shows whether the skillset has an attendant extension
assigned.
Press CHNG to change the attendant extension
or
press NEXT and go to step 27.
24 Enter the attendant extension.
25 Press NEXT.
26 Press CHNG to change the prompt language
or
press NEXT.
MWI ext: <none>
CHNG NEXT
Ext:
RETRY OK
MWI ext: <xxx>
CHNG NEXT
Method: xxxx
CHNG NEXT
Break: xx:xx
CHNG NEXT
Break: mmss:
RETRY OK
Delay ans: xx:xx
CHNG NEXT
Delay ans mmss:
RETRY OK
Delay ans: xx:xx
CHNG NEXT
Atdt: (xxxx)
CHNG NEXT
Ext:
RETRY QUIT
Atdt: xx
CHNG NEXT
Prompt lang: xxx
CHNG NEXT