Nortel Networks Call Center Telephone - Manual (Page 68)

68 Chapter 6 Setting up skillset mailboxes
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Deleting a Personalized mailbox greeting
If you no longer need a Personalized mailbox greeting, you can delete it.
8 Enter the telephone number (maximum 10 digits) that you are
assigning the Personalized mailbox greeting to.
Press
OK or £ to accept the telephone number.
9 Lift your handset.
At the tone, record your greeting.
Press OK or £ to end the recording.
10 Press OK or £ to accept the greeting,
or
press PLAY or⁄ to listen to the greeting
or
press RETRY or ¤ to re-record the greeting.
11 Press ® to end the session.
1 Press ≤ ·°⁄.
Follow the voice prompts or the display button options on your
telephone, to open the skillset mailbox.
2 The skillset mailbox name appears briefly.
3 If you use the CallPilot interface:
• Press °¤ to open the Greetings Options menu
• Go to step 4
If you use the Norstar Voice Mail interface:
• Press ADMIN or °
• Press GREET or ¤
• Go to step 4
4 Press REC or ⁄.
5 Press PERS or ‹ to choose a Personalized mailbox greeting.
6 Enter the Personalized greeting number that you want to delete.
7 Press DEL or ¤ to delete the greeting.
8 Press ® to end the session.
Ph: <xxxxxxxxxx>
RETRY OK
Record greeting:
RETRY OK
Accept greeting?
RETRY PLAY OK
<Skillset name>
Greeting options
REC CHOOSE CFWD
Greeting:
PRIME ALT PERS
Greeting:
RETRY OK
Ph: XXXXXXX
CHNG DEL OK