Nortel Networks Call Center Telephone - Manual (Page 132)

132 Chapter 10 Routing table administration
N0025637 01
16 Assign the parameters for the Greeting step:
• If you want to use Norm, press OK and go to step 32.
• If you want the Greeting to be forced, press Force, press OK
and go to step 30.
• If you want the Greeting to be forced and callers to be able to
transfer after the greeting, press Force, press XFER and go to
step 17.
• If you want callers to be able to transfer during the Greeting,
press XFER and go to step 17.
17 The display shows the default key for the Automated Attendant.
Press CHNG if you want to change the key that callers press to reach
the Automated Attendant
or
press DISABL if you do not want callers to be able to press a key to
reach the Automated Attendant, press NEXT and go to step 20
or
press NEXT to accept the default key and go to step 20.
18 Enter the key you want to assign for the Automated Attendant and
press OK.
19 Press NEXT.
20 The display shows the default key for the Operator.
Press CHNG if you want to change the key that callers press to reach
the Operator
or
press DISABL if you do not want callers to be able to press a key to
reach the Operator, press NEXT and go to step 23
or
press NEXT to accept the default key and go to step 23.
21 Enter the key you want to assign for the Operator and press OK.
22 Press NEXT.
23 The display shows the default key for the skillset mailbox.
Press CHNG if you want to change the key that callers press to reach
the skillset mailbox
or
press DISABL if you do not want callers to be able to press a key to
reach the skillset mailbox, press NEXT and go to step 26
or
press NEXT to accept the default key and go to step 26.
Type: Norm
Force XFER OK
AA Key: 1
CHNG DISABL NEXT
AA Key: disable
CHNG NEXT
AA Key:
RETRY OK
AA Key: x
CHNG DISABL NEXT
Oper Key: 0
CHNG DISABL NEXT
Oper Key:
RETRY OK
Oper Key: x
CHNG DISABL NEXT
Mbox Key: 9
CHNG DISABL NEXT