Nortel Networks Call Center Telephone User Manual
Page 190
190 Index
N0025637 01
to an internal message sender 74
to messages, CallPilot 73
to messages, Norstar Voice Mail 71
Resetting
Restrictions for using Call Forward No Answer 169
Restrictions for using Call Forward on Busy 169
Retrieving deleted messages 71
Retrieving messages from skillset mailbox 69
Routing
Routing Table
examples of 139
Fax Detection 128
Greeting parameters 130
Greeting step 129
hours 127
maximum number of steps 10, 127
parameters of Greeting step 130
Service Modes 148
tips 164
Routing Table steps
Disconnect 129
Distribute for 129
Greeting 129
Transfer 129
Routing Tables
maximum number per skillset 10
S
Service Modes
Setting up
Off-premise Message Notification
to a pager number 84
to a telephone number 80
to an extension number 82
Skillset
24 Hour Service mode 115
Day mode 115
default mode 115
disabling 48
how lines are answered 39
maximum greeting length 165
maximum Routing Tables 10
name 185
night mode 115
problems changing general parameters 170
properties 40
Service Mode 115
start and end times 10, 11
Skillset mailbox
about 55
changing password 61
checking for messages. 69
Class of Service 55
determining MWI extension 20
determining number 20
greeting example 63, 67
initializing 58
leaving a message in 164, 166
listening to messages 69
Message Waiting Indication extension 56
messages 69
messages waiting 184
number 40, 55, 56
opening 59
opening remotely 60
password 58, 61
password, changing 61
resetting password 62
retrieving messages 69
setting up 55
tips 164, 166
Skillset mailboxes
Skillset parameters
Control Directory Number (CDN) 40
Delay answer 183
Message Waiting Indication extension 184
Method of Call Distribution 184
setting up 43
Skillset name 185
Skillsets
maximum active calls 10
maximum number 10
Skipping forward in messages 71, 72
Skipping forward to end of messages 70
Supervisor
Supervisors