Nortel Networks Call Center Telephone - Manual (Page 113)

Chapter 8 Setting up agents 113
Call Center Telephone Administration Guide
Resetting an agent password
1 Press ≤·°‹.
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
2 Press OTHR.
3 Press CC.
4 Press AGENT.
5 Press CHNG.
6 Enter the ID number of the agent you want to change and press OK.
If you do not know the agent’s ID number press DIR to search the
directory.
7 Press RESET to reset the agent’s password.
8 Press ® to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Agent Admin
ADD DEL CHNG
Agent ID:
DIR RETRY OK
Login Pswd
RESET NEXT