Xerox DocuColor 2060 - Manual (Page 295)

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Fault Codes
When there is a problem with the digital press or an accessory, refer to the Touch
Screen where the Fault Code and a solution will be displayed. Follow all steps
until the problem is corrected. If the problem persists, call the following number
for assistance.
Follow the instructions below before calling for service.
1
Be prepared to provide a complete description of the problem to the service
operator. Defining the problem accurately may help you and the operator solve
the problem over the phone and minimize downtime. If the problem cannot be
solved by telephone, a service representative will be dispatched to your site
promptly.
2
Record the displayed Fault Codes.
3
Record the Machine Serial Number. Press the Machine Status button on the
Control Panel. Touch the Machine Details tab and the serial number is
displayed.
4
If copy quality is a problem, take a copy sample to the telephone with you to help
you describe the problem or to assist you when answering the questions from the
service operator about the defects.
5
If possible, use a phone near the press when calling for assistance. Follow the
instructions provided by the operator.
6
For system support, user help, and service support, call the appropriate number:
US: 1-800-821-2797
Canada: 1-800-939-3769
Europe: _________________________
Latin America:_________________________