AASTRA 1560_1560ip User Guide User Manual
AASTRA Accessories communication
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Aastra Business Communication
Solution
Aastra 1560/1560ip as of OIP R8.3
User’s Guide
Supported platforms:
Aastra 415
Aastra 430
Aastra 470
This user's guide describes the functions, the configura-
tion, and the use of the operator application
Aastra 1560 (rich client application) and
Aastra 1560ip (IP softphone).
eud-1431_en / 1.0 – OIP R8.3 – © 02.2012
eud-1431_POOL_en.book Page 1 Wednesday, February 15, 2012 12:30 PM
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Table of contents
Document Outline
- Aastra 1560/1560ip as of OIP R8.3
- Content
- Welcome to Aastra
- Security
- Working with the Aastra 1560/1560ip
- Display symbols, operator prompting and settings
- Call queue
- Journal
- Phone book
- Presence indicator and Calendar
- Operator groups
- Agent control
- Working in operator groups
- Making and answering calls
- Answering a call
- Answering a call to a personal call number
- Ending a call
- Ending a call to a personal call number
- Initiating calls
- Initiating calls via a personal call number
- Park call
- Switching active lines
- Opening a caller's or call party's contact
- Making a note about the call
- E-mail integration
- Text message integration
- Making calls in the two-company configuration
- Configuration
- Index