Call queue, Call queue settings – AASTRA 1560_1560ip User Guide User Manual
Page 35
Call queue
eud-1431/1.0 – OIP R8.3 – 02.2012
35
Call queue
With an operator application several calls can be received at the same time without it
being
Busy
. The calls are offered in the queue. Double-clicking lets you answer a wait-
ing call even if it is not the first call in the queue.
You can also use the queue to set up an internal or an external call. To do so, right-click
a blank line and select whether you want to set up an internal or an external call.
Call queue settings
Select from the following queue settings:
Incoming calls
Description
Call type
You have the following call types available:
•
Internal call (call queue)
•
External call (call queue)
•
External call for company A (call queue)
•
External call for company B (call queue)
•
Internal call to active group (call queue)
•
Internal call to inactive group (call queue)
•
External call to active group (call queue)
•
External call to inactive group (call queue)
Ring tone
For every call type you can define a ring tone. Click
to open
the list of available audio files. You can listen to the audio files
with .
Text colour
Select the colour you want for each individual call type by click-
ing on the colour field.
Line seizure
Description
Direct mode
Direct line seizure (see the Chapter
page
).
Incoming seizure
If you have activated direct mode, you can specify the priorities
for answering a personal external and internal call.
Substitution
Description
Forwarding to substitution when applica-
tion is closed
Tick the checkbox so that forwarding to your substitution is
automatically enabled when you exit the Aastra 1560/1560ip
application.
Substitution number
Click
to open the list of available users. Click
Select
to con-
firm the selection. For further information refer to Chapter
, page
eud-1431_POOL_en.book Page 35 Wednesday, February 15, 2012 12:30 PM