AASTRA 1560_1560ip User Guide - Manual (Page 76)

Operator groups
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eud-1431/1.0 – OIP R8.3 – 02.2012
Making calls in the two-company configuration
This section explains the options provided by your Aastra 1560/1560ip if the
two-company configuration is activated in the system. Contact your system
administrator for more information.
In a two-company configuration your operator application signals whether an
incoming call is for company A or company B.
Properties of a two-company configuration
The following properties apply to a two-company configuration:
• Call lists are not kept separately according to company.
• The call charges are recorded separately for each company.
• A substitution will apply equally to both companies.
Answering a call on a two-company configuration
You handle the calls for two different companies on the same operator application,
and the operator application is configured as a two-company system.
You receive a call. The queue indicates the company for which the incoming call is
intended.
Note:
In a two-company configuration you must not be configured as an agent as the
agent enjoys a higher priority.
Activate the Aastra 1560/1560ip and answer the call:
• with a double-click,
• with your hotkey, or
• via the context menu.
eud-1431_POOL_en.book Page 76 Wednesday, February 15, 2012 12:30 PM