AASTRA 1560_1560ip User Guide - Manual (Page 67)

eud-1431/1.0 – OIP R8.3 – 02.2012
67
Operator groups
If several people deal with customer matters on the phone, it makes sense to cre-
ate operator groups. Regardless of whether the incoming calls are offered simul-
taneously to your colleagues or distributed based on the call numbers: The Aas-
tra 1560/1560ip provides you with a user-friendly group tool.
Agent control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Working in operator groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Making and answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Making calls in the two-company configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
eud-1431_POOL_en.book Page 67 Wednesday, February 15, 2012 12:30 PM