AASTRA 1560_1560ip User Guide - Manual (Page 70)

Operator groups
70
eud-1431/1.0 – OIP R8.3 – 02.2012
Call distribution
A call is offered to a member of a operator group. If this member does not take the call
within a defined period, the call is signalled to the next member. If the call is not taken
by the last member, the system sends the call back to the first member.
Your system administrator can define whether the next call should first be signalled
again to the same member or first to the next member on the row, to ensure a more
balanced call distribution.
Log in/log out operator groups
You are a member of one or more operator groups and wish to log in or out (only
logged members receive calls meant for the respective operator groups).
You have various possibilities for logging in or out.
Or:
Or:
/
Log in/log out via the Aastra 1560/1560ip toolbar:
Click or .
Log in/log out via the agent control:
Open the Agent control .
➔
All operator groups which you are logged onto are listed.
Logging in to an operator group:
Click on .
➔
You are logged on to all the operator groups in which you are registered as
a member.
Log out from a operator group:
Click on .
➔
You are logged out to all the operator groups in which you are registered as
a member.
Log in/log out via a function key:
Set up a function key for yourself. For further information refer to Chapter
"Adding/editing/deleting function keys" , page 62 .
eud-1431_POOL_en.book Page 70 Wednesday, February 15, 2012 12:30 PM