Troubleshooting, Fault handling, Identifying the fault – Printronix T2N User Manual
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Troubleshooting
Fault Handling
When the STATUS indicator is blinking, a fault has occurred. In addition, the ONLINE indicator is off and
the printer is no longer processing jobs. In some cases, the reason for a fault can be determined by
visually inspecting the printer (e.g., out of paper). In other cases, the fault may be more subtle and require
investigation with the Configuration Utility.
This section discusses how faults can be identified, how the Configuration Utility can help, and
requirements to resolve the problem. The types of faults possible in the T2N are shown in Table 2.
Table 2. Types of Printer Faults
Fault
Description
Calibration Error
The printer is unable to calibrate the Media properly.
Cutter Error
The printer has detected a cutter malfunction.
Out of Paper
The Media Sensor cannot find any media.
Paper Jam
The Media Sensor cannot find a gap, hole, or black line.
Head Open
The printer has detected that the pivoting deck is up (open).
Printhead Overheat
The printer has detected the print head is overheated.
Ribbon Encoder Err
The printer has detected the ribbon supply spindle is not turning.
Ribbon End Err
The Ribbon Sensor cannot detect a ribbon.
Identifying the Fault
Upon seeing the STATUS indicator blinking, quickly inspect the printer to identify the faults:
Is there media installed in the printer?
Is there a paper jam?
For thermal transfer configurations, is there a ribbon installed?
Is the Printhead open? Make sure the pivoting deck is securely closed on both sides.
Did the error occur immediately after the calibration procedure?
If possible, resolve the problem immediately using the guidelines shown in the Fault Recovery section on
page 39.
If the problem is not obvious or if attempts to resolve the problem did not work, use the Configuration
Utility to confirm the Fault type. After establishing connection with the printer (see Tool Interface on
page 61
), click the “Get Status” button (see Figure 5 on page 38). This will confirm the fault type based on
Table 2 above.