Printronix T2N - Manual (Page 42)

42
Common Problems
The following table lists common problems that may occur when operating the printer. If the problem still
exists after troubleshooting, contact the Customer Service Department of your purchased reseller or
distributor.
Problem Possible Cause Recovery Procedure
Power indicator does not
illuminate. The power cord is not properly
connected. 1. Plug the power cord in
printer and outlet.
2. Verify that the outlet has
power.
3. Switch power on.
Status indicator is blinking and
Online indicator is off. The printer is in a fault condition. See Fault Handling on page 37.
The Configuration Utility “Get
Status” shows “Head Open”. The printer pivoting deck is open. See the “Head Open” recovery
procedure on page 40.
The printer status from the
Configuration Utility shows
“Ribbon End Err.” or “Ribbon
Encoder Err.” The printer has run out of ribbon
or the ribbon is installed
incorrectly.
See the “Ribbon End Err” or
“Ribbon Encode Err” recovery
procedure on page 41.
The printer does not report “Print
head Open” fault when the
printer is first powered on. This is not a problem. The printer
will only report this fault when
attempting to print or calibrate. Use both hands to close the
pivoting deck by firmly pressing
down on the recess on both
sides of the deck until it snaps
into place.
Media Calibration is followed
immediately by a fault (Status
LED blinking).

Media incorrectly loaded.

Media sensor assembly out
of position.

Media lenses are obstructed
with paper dust.
See the “Calibration Error”
recovery procedure on page 41.
The printer status from the
Configuration Utility shows “Out
of Paper”. 
The printer has run out of
labels.

The labels are installed
incorrectly.

The Gap/Mark sensor is not
calibrated.
See the “Out of Paper” recovery
procedure on page 41.
The printer status from the
Configuration Utility shows
“Paper Jam”. 
Gap/black mark sensor is not
set properly.

Ensure the paper label size
is set properly.

Labels may be stuck inside
the printer mechanism.
See the “Paper Jam” recovery
procedure on page 40.
The printer status from the
Configuration Utility shows
“PrintHead Overheat”. Printhead temperature reached a
high level and needs to cool
down. See the “Printhead Overheat”
recovery procedure on page 41.