Pv over-range or under-range indication, Usb data transfer problems, Getting help – West Control Solutions ProVU 4 User Manual

Page 41: Second level support, Third level support, Configuration & use

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ProVU4 Controller, Profiler & Recorder/Controller - Product Manual

Page 40

Messages and Error Indications

59407, Issue 1 – March 2008

PV Over-range or Under-range Indication

If the measured process variable value is more than 5% above than the Scale Range Upper
Limit, its value is replace by the word “HIGH”.

If the measured process variable value is more than 5% below than the Scale Range Lower
Limit, its value is replace by the word “LOW”.

Auxiliary Input Over-range or Under-range Indication

If the auxiliary input (RSP) is more than 5% above than the Auxiliary Input Upper Limit, its
value is replace by the word “HIGH”.

If the auxiliary input (RSP) is more than 5% below than the Auxiliary Input Lower Limit, its
value is replace by the word “LOW”.

If you need to return your instrument for servicing, check the Service Information screen
(available from the main menu) or contact your supplier for.

USB Data Transfer Problems

Data Transfer Failure message

If the instrument cannot successfully write to the USB memory stick, the message “Data
Transfer Failure
” will be displayed. Check that there is adequate disk space on the memory
stick, then retry.

If the instrument cannot successfully read data from the USB memory stick, the message
Data Transfer Failure” will also appear. Check that this operation would not cause the
maximum number of profiles and/or segments to be exceeded, the retry.

Getting Help

First Level Support

If the errors persist or other problems are encountered, refer your supplier for first level
support. This includes help with configuration, tuning, servicing and replacement modules.

Second Level Support

If your supplier is unable to assist or cannot be contacted, check the Service Information
Page (in Configuration Mode) for details of whom to contact.

Third Level Support

If further assistance is required, contact the nearest company from those listed on the back
page of this manual.

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