The paper cannot be loaded successfully, Unsuccessful roll load, Unsuccessful sheet load – HP Designjet T3500 Production eMFP User Manual
Page 190: Paper loading error messages, The paper cannot be
The paper cannot be loaded successfully
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Ensure no paper is loaded.
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Ensure the paper is far enough inside the printer, you should feel the printer grab the paper.
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The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful roll load
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If the paper does not load, the leading edge of the paper may not be straight or clean and needs to be
trimmed. Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary even with a
new roll of paper.
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Ensure the roll ends are tight against the spindle ends.
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Check that the spindle is correctly inserted.
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Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards the
stacker.
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Check that all roll end plugs have been removed.
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Check that the paper is wound tightly on the roll.
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Do not touch the roll or paper during the alignment process.
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When loading a roll, the roll cover must remain open until the front panel prompts you to close it.
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If the roll is not aligned, the front panel displays an error and instructions to start again. To start the
load process again, cancel the process on the front panel and rewind the roll from the end of the spindle
until the edge is removed from the printer.
NOTE:
If the roll has become loose around the core, the printer cannot load the paper.
Unsuccessful sheet load
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Keep pushing the sheet until you feel resistance. Do not release the sheet until the printer starts to pull
the paper and you hear a beep.
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Guide the sheet, especially thick papers, when the printer initially feeds the sheet.
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Ensure that the sheet is aligned with the reference line on the roll cover.
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Do not attempt to straighten the sheet during the loading process, unless instructed to by the front-
panel display.
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Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.
In case of any problem, please follow the instructions given on the front-panel display.
If you would like to start the load process again, cancel the process on the front panel. If a sheet is in the
printer, it is ejected to the stacker.
Paper loading error messages
Here is a list of front-panel messages related to paper loading, with the suggested corrective action.
180 Chapter 19 Troubleshooting paper issues
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