Hp policy on non-hp print cartridges, Print-cartridge authentication, Hp fraud hotline and web site – HP LaserJet M4345 Multifunction Printer series User Manual
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HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or
remanufactured. Because they are not HP products, HP cannot influence their design or control their
quality.
NOTE
Any damage caused by a non-HP print cartridge is not covered under the
HP warranty and service agreements.
To install a new HP print cartridge, see
. To recycle the used cartridge,
follow the instructions included with the new cartridge.
Print-cartridge authentication
The device automatically authenticates the print cartridge when it is inserted into the device. During
authentication, the device notifies you whether a cartridge is a genuine HP print cartridge.
If the device control-panel message states that this is not a genuine HP print cartridge and you
believe you purchased an HP print cartridge, see
.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to
when you install an HP print cartridge and the control-panel message says the
cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the
problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●
You are experiencing a high number of problems with the print cartridge.
●
The cartridge does not look like it usually does (for example, the orange pull tab is missing, or
the packaging differs from HP packaging).
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Chapter 10 Manage and maintain the device
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