HP LaserJet M4345 Multifunction Printer series User Manual
Page 242
When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is
selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
●
Check that your Macintosh supports USB.
●
Verify that your Macintosh operating system is Mac OS X
version 10.2.8 or later.
●
Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
●
Check that the device is turned on.
●
Verify that the USB cable is connected correctly.
●
Check that you are using the appropriate Hi-Speed USB 2.0
cable.
●
Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the
host computer.
●
Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port
on the host computer.
NOTE
The iMac keyboard is a nonpowered USB
hub.
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Chapter 11 Problem solving
ENWW