Solve receiving problems – HP LaserJet M4345 Multifunction Printer series User Manual
Page 236
Faxes you send are not arriving at the receiving fax machine.
Cause
Solution
The receiving fax machine might be turned off or might have
an error condition, such as being out of paper.
Call the recipient to make sure that the fax machine is
turned on and ready to receive faxes.
A fax might be stored in memory because it is waiting to
redial a busy number, or there are other jobs ahead of it
waiting to be sent.
If a fax job is in memory for either of these reasons, an entry
for the job appears in the fax log. Print the fax activity log
(see the fax guide), and check the Result column for jobs
with a Pending designation.
NOTE
If the fax is sending very slowly, see "Faxes are transmitting or being received very
slowly" in
.
Solve receiving problems
Incoming fax calls are not being answered by the fax (no fax detected).
Cause
Solution
The rings-to-answer setting might not be set correctly.
Check the rings-to-answer setting. See the fax guide for
information about changing the setting.
The telephone cord might not be connected properly, or the
telephone cord is not working.
Check the installation. Make sure you are using the
telephone cord that came with the device.
The telephone line might not be working.
Disconnect the fax cable from the telephone jack, and then
connect a telephone. Make a phone call to ensure that the
telephone line is working.
A voice-messaging service might be interfering with the
ability to answer calls.
Do one of the following:
●
Discontinue the messaging service.
●
Get a telephone line dedicated to fax calls.
●
Decrease the rings-to-answer setting for the fax to a
number less than the rings-to-answer for the voice
mail. See the fax guide for information about changing
the setting.
Faxes are transmitting or being received very slowly.
Cause
Solution
You might be sending or receiving a very complex fax, such
as one with many graphics.
Complex faxes take longer to be sent or received.
The receiving fax machine might have a slow modem speed.
The device fax only sends the fax at the fastest modem
speed the receiving fax machine can use.
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Chapter 11 Problem solving
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