Oki 5300 Plus - Manual (Page 92)

Problem Solving 79
to enter a pause (using the Pause One Touch key)
after the dial prefix or international dialing code to tell
your machine to wait for a dial tone.
• If you have frequent problems communicating with a
particular remote fax machine, try programming the
number into one of your One Touch keys and then
changing the One Touch Parameters for that One Touch
key (see page 31).
• Lastly, either your OKIFAX or the remote fax ma-
chine may need servicing. Try sending a fax to another
location to check your machine.
■ You sent a fax but the image the remote fax machine received was very
poor.
If your document had a lot of small type, complex
illustrations, photos, or was very light or very dark, try
changing your resolution and contrast settings (see
“Loading Documents,” page 36). Copy the document on
your OKIFAX to preview how it will transmit. The problem
may be caused by telephone line interference. Try sending the
document again later.
■ You sent a fax but it was received completely blank. Make sure that
you have loaded your document face down.
■ You keep getting reports you do not want. Message Confirmation
Reports can be set to print automatically after each
single or multiple-location transmission; Error Reports
can be set to print after each failed transmission or
reception. Check your user function settings and turn off
the reports you do not want. See the chapters on
Customizing OKIFAX and Reports.
■ The image received on your OKIFAX was very poor. Contact the
person sending you the fax and ask them to change
their resolution and contrast settings. Ask the person to
make a copy of the document on their fax machine to
make sure it is working properly. Then ask them to
send the fax again. If you still have a problem, try
making a copy of a document on your machine to
make sure it is working properly. If blotches or recur-
ring marks appear, print a cleaning page.
■ You tried dialing with a One Touch key or an Auto Dial code but
nothing happened.
Make sure that something is pro-
grammed into the One Touch key or Auto Dial code
you are using. Check the fax number to make sure it
was entered correctly (see the Dial Directories chap-
ter). When you are dialing with an Auto Dial code, be
sure to press the Auto Dial key before you enter the
code. If your OKIFAX has the Auto Start feature turned
off, you will have to press the Start key before dialing
will begin (see page 61).
■ Your OKIFAX does not answer the phone or receive faxes. First make
sure that your OKIFAX is turned on and the power cord
is connected to the AC outlet. If you have a handset
connected to your OKIFAX, check that there is a dial
tone on the phone line. Also check the reception mode
you are using—your OKIFAX will not automatically
receive faxes in manual answering mode [TEL]. In TAD
mode, the answering machine answers the call first. See
Setting the Answering Mode, page 22.