GE Industrial Solutions AF-300 G11 - Manual (Page 116)

9-1
Data subject to change without notice 7/07. © 2007 GE Drives
9. Warranty Parts and Service
The purpose of this section is to provide specific
instructions to the user of the standard drive referenced
in this book regarding warranty administration and how
to obtain assistance on both in-warranty and out-of-
warranty equipment.
For all warranty procedures, refer to section 10 of this
instruction manual to identify the part or assembly.
If assistance is required to determine warranty status,
identify defective parts, or obtain the name of your local
distributor, call:
GE Consumer & Industrial
Product Service Engineering
41 Woodford Avenue
Plainville, CT USA
Phone: 1 800 533 5885 (United States)
+ 1 540 378 3280 (International)
Fax: + 1 540 387 8606 (All)
(“+” indicates the international access code required
when calling from outside of the USA.)
WARRANTY COVERAGE
The warranty covers all major parts of the drive such as
the main printed circuit boards, transistor modules, etc.
The warranty does not cover replacement of fuses or of
the entire drive.
“Warranty period is 12 months after installation or 18
months after shipment from the Company, whichever
occurs first.”
However, the guarantee will not apply in the following
cases, even if the guarantee term has not expired:
1. Damage was caused by incorrect use or inappropri-
ate repair or modification.
2. The product was used in an environment outside the
standard specified range.
3. Damage was caused by dropping the product after
purchase or occurred during transportation.
4. Damage was caused by an earthquake, fire, flooding,
lightning, abnormal voltage, or other natural calami-
ties and secondary disasters.
Before calling the number at left to determine warranty
status, the drive serial number will be required. This is
located on the drive nameplate. If the drive is still under
warranty, further information will be required per the “In-
Warranty Failure Checklist” shown on page 9-2 of this
instruction manual.
OUT-OF WARRANTY PROCEDURES
When the defective part has been identified, contact your
local authorized GE standard drives distributor to order
replacement parts.
MOTORS
Motor repairs on General Electric motors are generally
handled by GE Authorized Electric Motor Servicenters or
GE Apparatus Service Shops. For specific instructions on
your motor, call the distributor from which it was pur-
chased and be prepared to furnish complete nameplate
data.