1-2 error and advisory messages (ems events), Appendix a, 1-1 software support – HP Integrity NonStop H-Series User Manual
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WVP NonStop Storage Analyzer User Guide – 536988-001
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5 Appendix
A
5-1-1 Software Support
Support for Web ViewPoint is available through HP's 24-hour Global Mission Critical Support
Centers (GMCSC) throughout the world. In the U.S. call 1-800-255-5010. International numbers
see:
5-1-2 Error and Advisory Messages (EMS Events)
This section lists all EMS Events that can be generated specifically from the Storage Analyzer
application conditions and processing.
Storage Analyzer EMS SSID: TANDEM.288 or TANDEM. NSSTORA
(Note: The proper EMS template must be installed to implement the symbolic SSID subsystem
name for Storage Analyzer. The default ID will be 288. The instructions for installing the Storage
Analyzer EMS template are described in
SA Processing Errors - EMS Messages
NSSTORA 102
<Program Name> <Function Name>: Process/Backup Creation Error <Error Number>,<Error
Detail>
Relating to one of the following functions or activities: a) Creating and verifying creation of a new
process. b) Primary process attempting to create a backup upon first coming up.
Cause: a) Occurs on the “PROCESS_CREATE_” Guardian procedure call if the process creation
failed. The process creation error and the detail are part of the event. b) Occurs on the
“__ns_start_backup” Guardian procedure call. The Guardian error number indicating what the cause
was is part of the event text. Process create failure could occur due to various reasons, for e.g. invalid
process handle (Error 2).
Effect: a) The daily database updates or the one-time loads will not be completed. b) The primary
process will be unable to create a backup process and the nonstop operation of SAMGR will not take
effect.
Recovery: For Primary Process, the error type and sub type can be located in the "Guardian
Procedure Calls" reference manual. This manual will describe why the PROCESS_CREATE_ call
failed. For backup process, recovery will depend on the specific Guardian error returned. For e.g.
Error 2 can be recovered from by providing a valid process handle.