HP LaserJet 6pmp Printer series - Manual (Page 3)

Take a look at all HP Support has to offer.
Hewlett-Packard Supports You To Get The Job Done!
Thank you for your purchase. Along with your product, you receive a variety of support services from
Hewlett-Packard and our support partners designed to give you the results you need, anytime, anywhere, quickly and
professionally.
24 Hour Support Information
(800) 333-1917
Audio-Tips provides information on other resources within HP to get you the help you need, fast!
HP FIRST Fax will deliver detailed support information on common software applications, and troubleshooting tips
for your HP product. Call from any touch tone phone and request up to three documents per call. These documents
will be sent to the fax of your choice within minutes.
Electronic Information Services
For 24 hour access to information over your modem, we suggest these services:
•
HP Bulletin Board Service - (208) 344-1691 - Our electronic download service provides convenient access to
HP printer drivers, updated HP printer software, product information, and troubleshooting hints. Set your
communication software to N,8,1. Baud rate is between 300 to 14,400.
•
America On-Line - (800) 827-6364 - Printer drivers, updated HP printer software, and support documentation is
available to help you answer your HP product questions. To subscribe and receive 10 hours of free on-line time
call and ask for representative 1118. If you are already a member, type Keyword HP to start your tour.
•
CompuServe - (800) 524-3388 - Printer drivers, updated HP printer software, and interactive sharing of technical
information with other members is available on CompuServe’s HP forum (GO HP). To subscribe and receive one
month of free access, call and ask for representative #51.
•
Internet - Printer drivers, updated HP printer software, and product and support information may be obtained
from HP’s anonymous FTP site at 192.6.71.2 or ftp-boi.external.hp.com which is available to anyone with FTP
access to the Internet. Access through the World-Wide Web is available at URL http://www.hp.com.
Printer Drivers by Mail
(970) 339-7009
Printer drivers for your new Hewlett-Packard product should be obtained by contacting the manufacturer of your
software application. For your convenience, HP distributes printer drivers for a few of the most popular software
applications. Updates of Hewlett-Packard’s printer software are also available. Call six days a week, 24 hours a day
(closed Sundays). Shipping and handling charges apply.
Telephone Assistance - In Warranty
(208) 323-2551
Our highly skilled, responsive support staff is dedicated to helping you get your new product up and running. Our
support staff is available Monday - Friday 6am to 10pm (MT), Saturday 9am to 4pm (MT). This service is available at
no charge during the warranty of your product. Please have your serial number ready when calling.
Telephone Assistance - Out of Warranty
Post-warranty telephone assistance is available to answer your product questions. Available Monday - Friday 6am to
6pm (MT). Call (900) 555-1500 ($2.50* per minute, US only). Charges begin only when you connect with a support
technician. Or call (800) 999-1148 ($25* per call Visa or Master Card) (US and Canada). Please have the printer’s
serial number ready when calling. *Prices subject to change without notice.
Hardware Repair Services
Reseller and HP repair services are available in the US and Canada. To find a local authorized dealer or HP service
center, call (800) 243-9816 or (800) 387-3867 (Canada). Express Exchange is available in the US only. Call
(208) 323-2551 before 3 pm MST and HP will have a permanent remanufactured to new printer on your doorstep the
next working day.
Parts and Warranty Upgrades
Additional manuals or parts for your HP products may be obtained by calling HP’s Support Materials group at
(800) 227-8164 (US) or (800) 387-3154 (Canada). For service contracts, contact your local reseller or HP directly at
(800) 743-8308 (US) or (800) 268-1221 (Canada).