Troubleshooting and getting help, Installation troubleshooting, General questions and troubleshooting – Jeppesen FliteDeck 3 User Manual
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Troubleshooting and Getting Help
This chapter outlines general troubleshooting techniques as well as common
questions. You may also want to check the Readme file for latest information.
Installation Troubleshooting
I received the JeppView3 program and Electronic Chart Data CDs, but am
unable to find a regional code. How does JeppView know what regions I
want?
The serial number you were given is associated with chart coverage of a
specific region you requested when you ordered JeppView. When you use the
Electronic Chart Data installer and the update agent from your Electronic Chart Data
subscription, they automatically recognize your region selections. All you need to
record for future reference is your serial number.
How do I add other regions to my subscription?
Please see
for additional information.
I have FliteDeck installed on four computers. How can I install it on a newly
purchased computer?
Your license allows installation of any combination of
JeppView and FliteDeck on only four computers. To install the program on a new PC,
on one of the original computers. Jeppesen support
can help you get set up as long as the use falls within the terms of the agreement.
I get an error message stating that I have exceeded all my site keys.
You are
trying to install FliteDeck on more computers than the license allows.
To activate the program on a new machine and have use of the installation for longer
than the 30-day trail period,
one of the other current JeppViewFliteDeck3
programs, or
for assistance.
To install the program on more than four machines,
to order
another licensed version of JeppView.
Installing to the tablet, the installer says the computer "does not have the
minimum resolution required."
The installer will only install in landscape mode
(wider). This message appears when the tablet is set up for portrait screen
orientation (taller).
The workaround is to set the screen to landscape, run and complete the installation,
then reset to portrait.
General Questions and Troubleshooting
Are you having one or more of the following problems?
• Blank screens
• Corrupt data