7 troubleshooting, 1 resetting the system, 2 problems following initial system installation – Kontron NSW1U IP Network Server User Manual
Page 84: 1 first steps checklist, Troubleshooting, Resetting the system, First steps checklist, Chapter 7, 7troubleshooting
NSW1U Network Server—Troubleshooting
Kontron IP Network Server NSW1U
Product Guide, rev. 1.4
December 2009
84
7
Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using the Kontron
IP Network Server NSW1U.
For any issue, first ensure you are using the latest firmware and files. Firmware updates include
updates for BIOS and the baseboard management controller (BMC). Go to
for information about the latest updates. In addition to the server firmware and files, also
update any drivers used for components you have installed in your system, such as video drivers,
network drivers, and SCSI drivers.
Kontron provides a package called the “Platform Confidence Test” that may help with your
diagnostics. For a link to this software, go to
Downloads, then Tools, and then PCT.
If you are unable to resolve your server problems on your own, see
for
assistance.
7.1
Resetting the System
Before going through in-depth troubleshooting, first attempt to reset your system using one of the
methods below.
7.2
Problems Following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect installation or
configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a
specific software application, see
“Problems With Newly Installed Application
.
7.2.1
First Steps Checklist
Is power available at the source?
Are the power supplies plugged in? Check the power cable on the back of the server and at the
power source.
For AC systems, is the power cord properly connected to the system and plugged into a NEMA
(National Electrical Manufacturing Association) 5-15R outlet for 100-120 V or a NEMA 6-15R
outlet for 200-240 V?
Are all cables correctly connected and secured?
To do this:
Press:
Soft boot reset to clear the system memory and reload the operating system.
<Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the operating system.
Reset button
Cold boot reset. Turn the system power off and then on. This clears system memory,
restarts POST, reloads the operating system, and halts power to all peripherals.
Power off/on