Kontron NSW1U IP Network Server - Manual (Page 85)

Kontron IP Network Server NSW1U
December 2009 Product Guide, rev. 1.4
85
Troubleshooting—NSW1U Network Server
 Are the processors fully seated in their sockets on the server board?
 Are all standoffs in the proper location and not touching any components, causing a potential
short?
 If an add-in PCI board is used, is it fully seated in the riser card and is the riser card fully seated
on the server board?
 Are all jumper settings on the server board correct?
 Are all jumper and switch settings on add-in boards and peripheral devices correct? To check
these settings, refer to the manufacturer's documentation that comes with them.
 Are all peripheral devices installed correctly?
 If the system has a hard disk drive, is it properly formatted or configured?
 Are all device drivers properly installed?
 Are the configuration settings made in Setup correct?
 Is the operating system properly loaded? Refer to the operating system documentation.
 Did you press the system power on/off switch on the front panel to turn the server on (power on
light should be lit)?
 Are all integrated components from the tested components lists? Check the tested memory list
and the supported hardware and operating system list. Go to http://us.kontron.com/support/ for
links to the tested component lists.
7.3 Hardware Diagnostic Testing
This section provides a more detailed approach to identifying a hardware problem and locating its
source.
Caution: Turn off devices before disconnecting cables. Before disconnecting any peripheral
cables from the system, turn off the system and any external peripheral devices.
Failure to do so can cause permanent damage to the system and/or the peripheral
devices.
1. Turn off the system and all external peripheral devices. Disconnect each of devices from the
system, except for the keyboard and the video monitor.
2. Make sure the system power cord is plugged into a properly grounded AC outlet.
3. Make sure your video display monitor and keyboard are correctly connected to the system. Turn
on the video monitor. Set its brightness and contrast controls to at least two thirds of their
maximum ranges (see the documentation supplied with your video display monitor).
4. Turn on the system. If the power LED does not light, see Section 7.4.1 , “Power Light does not
Light” .
7.3.1 Verifying Proper Operation of Key System Lights
As POST determines the system configuration, it tests for the presence of each mass storage device
installed in the system. As each device is checked, its activity light should turn on briefly. Check for
the following:
 If system LEDs are illuminated, see Section 7.5 , “LED Information” for a description of the LED
lights and steps to correct the problem.
7.3.2 Confirming Loading of the Operating System
Once the system boots up, the operating system prompt appears on the screen. The prompt varies
according to the operating system. If the operating system prompt does not appear, see
Section 7.4.2 , “No Characters Appear on Screen” .