Interlogix TruVision Navigator 5.0 User Manual - Manual (Page 177)

Appendix A: Device Details
TruVision Navigator 5.0 Service Pack 3 User Manual 169
Feature Support Notes
Troubleshooting –
Video Loss This means there is no video streaming
from the IP Camera itself.
Things to consider:
Ping the IP Camera for Ethernet
connectivity.
Potential IP Address conflicts on the
network.
The bit rate for the stream exceeds
bandwidth availability.
A single IP Camera has been added to
multiple TVN40s.
Check the IP Camera Browser to see if
video is loading there
Troubleshooting –
No Board This means the TVN40 could not
establish a connection with the IP
Camera.
Things to consider:
Ping the IP Camera for Ethernet
connectivity.
Potential IP Address conflicts on the
network.
The username and password for the
camera may be incorrect on the camera
configuration form.
NTSC or PAL configuration may be
incorrect.
Try restoring the default configuration of
the camera via the Restore button on
the camera configuration form.
Troubleshooting –
No Folder This means there is no recorded video
for the IP Camera per the specific
date/time.
Things to consider:
Check the record settings on the camera
to see if it is recording.
The time sync may be incorrect between
TruVision Navigator, the TVN40, and the
IP camera.