Kodak ESP 9 - Manual (Page 103)

www.kodak.com/go/aiosupport 95
Kodak ESP 9 All-in-One printer
• If the pictures are on a USB device, make sure it uses a supported file system
(see Device not recognized, page 90 ).
• Make sure your computer meets the minimum system requirements for using
your printer (see General troubleshooting, page 89 ). Upgrade your system if
necessary.
User guide on the CD is obsolete
Probable Cause
The User Guide has been updated since the software CD was released.
Corrective Action
• Download the most recent version of the User Guide from Kodak.com.
Wrong paper size
Probable Cause
The print size or paper size you selected may be larger or smaller than the paper
found in the paper tray.
Corrective Action
1. Replace the paper in the paper tray with the correct size.
2. Press OK .
If the situation continues, contact Kodak support.
Macintosh OS X troubleshooting
Non-Intel Mac only: black screen or screen freeze occurs when applying printer settings via the
Home Center software
Probable Cause
This error only occurs with non-Intel Macintosh computers running Leopard OS
version 10.5. Apple has confirmed that there are problems running the latest version
(Leopard) on G5 processors.
Corrective Action
Upgrade to Macintosh OS 10.5.2.
Windows Vista troubleshooting
WIA (Windows Image Acquisition) error: service has stopped working
This results in the inability to connect a camera and transfer pictures from the
camera. Neither the camera nor the printer is visible through the
Transfer All to My
PC option on the Print Photo Options menu.