A: contact information, A.1 problem report procedure, A.2 full contact information – Lantronix MSS User Manual
Page 79
-1
A: Contact Information
If you are experiencing an error that is not listed in Appendix B of your Installation Guide, or if you are
unable to fix the error, contact your dealer or Lantronix Technical Support at 800-422-7044 (US) or 949-
453-3990. Technical Support is also available via Internet email at [email protected].
A.1 Problem Report Procedure
When you report a problem, please provide the following information:
◆
Your name, and your company name, address, and phone number
◆
Lantronix MSS model number
◆
Lantronix MSS serial number
◆
Software version (use the Show Server command to display)
◆
Network configuration, including the information from a Netstat command
◆
Description of the problem
◆
Debug report (stack dump), if applicable
◆
Status of the unit when the problem occurred (please try to include information on user and network
activity at the time of the problem)
A.2 Full Contact Information
Address:
Phone: 949/453-3990
Fax: 949/453-3995
World Wide Web: http://www.lantronix.com
North American Direct Sales: 800/422-7055
North American Reseller Sales: 800/422-7015
North American Sales Fax: 949/450-7232
Internet: [email protected]
International Sales: 949/450-7227
International Sales Fax: 949/450-7231
Internet: [email protected]
Technical Support: 800/422-7044 or 949/453-3990
Technical Support Fax: 949/450-7226
Internet: [email protected]