NCR S10XL - Manual (Page 165)

System Support Log
Support Services
NCR S10XL Hot Plug Server User Guide E-7
Software support contract agreements are available to
support your local operating system environment. Ask
about these service products at the support center.
To place a software support call, follow these steps:
1. Call the software support number you recorded
under the heading “NCR Support Phone Numbers”
earlier in this appendix. Note that after-hours calls
are subject to an extended coverage charge.
2. Provide the following information to the support
associate:
•
System/network handle
•
Brief description of symptoms, including any
error messages or numbers displayed
•
Your company name and address
•
Name and telephone number of the person NCR
should contact about the problem
3. A system analyst will return your call. Be prepared
to provide the following information:
•
Operating system version
•
Application module
•
Application/program version
•
The exact wording of the error message,
including the number, if applicable
Placing a Software
Support Call