NCR S10XL - Manual (Page 7)

Contents
NCR S10XL Hot Plug Server User Guide ix
Preface ............................................................................E-1
Support Services ........................................................... E-3
System Numbers .................................................... E-3
NCR On-Site Hardware Support Services ........... E-4
NCR Support Phone Numbers ............................. E-4
Placing a Hardware Support Call ......................... E-5
Placing a Software Support Call ........................... E-7
Hardware Records ........................................................ E-8
Different Types of Logs .......................................... E-8
Software Records ........................................................ E-19
Current System Configuration ................................... E-33
Adapter Board Locations ..................................... E-33
System Equipment List ......................................... E-33
Hardware Configuration Report .......................... E-33
Preventive Maintenance ............................................. E-41
General Customer Preventive Maintenance
Guidelines ................................................. E-42
General Customer Preventive Maintenance
Procedures ................................................. E-43
Installation Records ..................................................... E-49
Customer Support Agreement ................................... E-51
List of NCR Support Telephone Numbers ................ E-53
NCR Faxback System ............................................ E-53
United States Support ........................................... E-53
Other Areas Support ............................................. E-54
Appendix E
System Support Log